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Buyer Registration |
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| Eligible Customers and Minimum Order | |
| We sell stock boxes on wholesale terms to retailers of all types and (in the case of unfinished boxes) artists and craftspeople with high enough volume to meet our minimum order requirements. | |
| The minimum opening order is US$175. A $10 handling fee may be imposed on reorders less than $150. Backorders are filled on request regardless of size. | |
| Stock items costing $6.00 or less have a minimum order quantity of two per style. | |
| We also handle custom orders of finished or unfinished boxes, with a minimum of 200 pieces. Any interested party can place a custom order. High-quality boxes are ideal as premiums and incentives, corporate gifts, party favors, high-end packaging, or use in your special business project. $150 is charged for production of a prototype, which can be credited to the main order. A 25-50% pre-payment is required. Ideal lead time is two to three months, though faster delivery is often possible with air shipment from Poland. | |
| Shipping and Handling | |
| We have 90-95% of items in stock at all times for prompt shipment. Orders are normally shipped within five business days by UPS ground service from Cambridge, Massachusetts, with shipping charges added to your invoice. Ground transit time may be one to six days depending on your location. Rush handling may be possible -- please call. Express UPS shipment options are also available for a higher fee. Orders to Alaska, Hawaii, and Puerto Rico are usually sent through the U.S. Postal Service. | |
| Credit Policies | |
| First orders from stock must be COD or prepaid, preferably by credit card. For orders prepaid by check, please call for an estimate of shipping charges, and allow ten days for your check to clear. | |
| Reorders may be shipped on net 30 terms with approved credit. To apply for credit, please supply a bank reference and three trade references by email or fax, and allow three weeks for processing. | |
| A $15 service charge will be added for returned checks. A 1.5% per month finance charge is added to past-due balances. Reorders from accounts referred to a collection agency will only be shipped prepaid by credit card or COD cash. | |
| Damage and Returns | |
| Claims for damaged or defective merchandise must be made within ten days of receipt of shipment. If damage appears to be the result of shipping, please retain packing materials for carrier inspection and call us for instructions. | |
| After a claim has been made, damaged or defective items can be returned for replacement or credit. Cash refunds are not provided. | |
| Changes to Prices or Designs | |
| Prices are subject to change without notice. Designs are also subject to change, as we strive to continuously improve them. Because our product is handmade, minor variations in color and decoration should be expected. |
